Frequently Asked Questions
Shipping & Delivery
1. Where do you ship to?
We ship to most countries worldwide. For a complete list of supported destinations, please check during checkout or contact our support team.
2. How long does shipping take?
Orders typically process within 1-3 business days. Standard shipping takes 5-10 business days, depending on your location. During peak holiday seasons, processing and shipping times may be slightly longer.
3. How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this link to track your package on our website.
Returns & Exchanges
1. What is your return policy?
We offer free returns within the first 30 days of purchase. If you have an unusual case that has exceeded the 30-day period, please contact us at info@frostandfestive.com, and we’ll do our best to assist you.
2. How do I initiate a return?
To start a return, please contact our support team at info@frostandfestive.com with your order details.
3. Do you offer exchanges?
We currently don’t offer direct exchanges. However, you can return the item and place a new order for the preferred item or size.
Products & Stock
1. Are your products seasonal or available year-round?
While we specialize in Christmas and seasonal items, we aim to offer products that bring festivity to every season. Some items may be limited edition or seasonal.
2. Do you restock out-of-stock items?
For popular items, we try to restock frequently. Sign up for our newsletter to receive notifications on restocks and new arrivals.
Payment & Discounts
1. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
2. Can I use multiple discounts on one order?
Only one discount code may be applied per order. Subscribe to our newsletter for exclusive offers and promotions!
3. Is my payment information secure?
Absolutely. We use advanced encryption and security measures to protect your payment information.
Contact Us
If you didn’t find the answer you were looking for, please reach out to our Contact Us page.
Thank you for shopping at Frost & Festive!
Shipping & Delivery
Where do you ship to?
We ship to most countries worldwide. For a complete list of supported destinations, please check during checkout or contact our support team.
How long does shipping take?
Orders typically process within 1-3 business days. Standard shipping takes 5-10 business days, depending on your location. During peak holiday seasons, processing and shipping times may be slightly longer.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this link to track your package on our website.
Returns & Exchanges
What is your return policy?
We offer free returns within the first 30 days of purchase. If you have an unusual case that has exceeded the 30-day period, please contact us at info@frostandfestive.com, and we’ll do our best to assist you.
How do I initiate a return?
To start a return, please contact our support team at info@frostandfestive.com with your order details.
Do you offer exchanges?
We currently don’t offer direct exchanges. However, you can return the item and place a new order for the preferred item or size.
Products & Stock
Are your products seasonal or available year-round?
While we specialize in Christmas and seasonal items, we aim to offer products that bring festivity to every season. Some items may be limited edition or seasonal.
Do you restock out-of-stock items?
For popular items, we try to restock frequently. Sign up for our newsletter to receive notifications on restocks and new arrivals.
Payment & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
Can I use multiple discounts on one order?
Only one discount code may be applied per order. Subscribe to our newsletter for exclusive offers and promotions!
Is my payment information secure?
Absolutely. We use advanced encryption and security measures to protect your payment information.
Contact Us
If you didn’t find the answer you were looking for, please reach out to our Contact Us page.
Thank you for shopping at Frost & Festive!